Our managed support services allow us to take care of the day-to-day with our 24/7 service desk and staff of certified engineers. As your managed services provider, we are staffed to provide immediate support at any time, and even escalate service issues straight to Microsoft.
Explore our managed support service packages
Our tiered managed support service packages are available for you to choose a service level that fits your organisations' needs.
Our Support - Bronze package provides clients with 24/7 peace of mind. Whether it’s on a new collaboration solution that we designed and installed, or you’re looking for support on a legacy system, Basic is the perfect managed services package that will allow your IT team to sleep through the night. Basic comes with 24/7 live customer support. No matter what time, day or night, we have a fully staffed global service desk and network operations center, complete with customer service representatives, account managers, and engineers.
Our Support - Silver package adds to Basic with real-time monitoring and analytics to clients who are looking for more advanced managed services. Extended takes a proactive approach to managing our clients’ complex environments, resolving potential incidents before they disrupt your business.
Our Support - Gold service package is designed to meet the needs of our clients’ most sophisticated and critical AV and UC environments. We work as a member of your team, giving you constant access to our most experienced engineers and optional white glove service from our customer experience team. With our 24/7 advanced remote analytics, monitoring, and management of your most complex systems, we’ll exceed your expectations and provide you with the business results you need.
Our goal is to make technology work for every business regardless of size, budget, or location, while reducing operational costs and streamline business processes.
Get in touch and let’s make your dream our mission.